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James E. O'Malley, Jr.

CPCU

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Phone: (972) 980-0088

508 Twilight Trail, Suite 200
Richardson, Texas 75080

James E. O'Malley, Jr., CPCU

Consulting Experience

  • Life Insurance
  • Claims
  • Claims Handling
  • Bad Faith
  • Insurance Company Practices
  • Customs & Practices in Insurance
  • Policyholder’s Reasonable Expectations
  • Company Management
  • Industry Standards
  • Coverage Issues
  • Management of Claims Investigation
  • Agency Evaluations
  • Churning
  • Resolution of Policy Terms

Mr. O'Malley became an associate of RHA, Inc., in 1991 following a long and illustrious career with Union Standard Insurance Company. His extensive industry management experience has led to him serving as a consultant on a wide variety of projects, ranging from litigation regarding bad faith and claims-handling to setting up of claims-handling departments.

Mr. O’Malley was born in Tulsa, Oklahoma. He graduated from the University of Tulsa with a Bachelor’s of Arts degree in law. He later earned the Chartered Property Casualty Underwriter designation (CPCU). Mr. O’Malley has also been certified in compliance with the alternative dispute resolution requirements of the State Bar of Texas for commercial mediation.

Mr. O’Malley’s extensive insurance industry management experience has led to consulting on a variety of projects. These projects include opinions on industry standards, management of claim investigation, agency evaluations and resolution of policy terms. He has also served as an expert witness in insurance litigation and as a commercial mediator.

His professional career started with the Unigard Insurance Company as a Claim Representative in Tulsa, Oklahoma; later progressing to Claims Manager in Oklahoma City, Oklahoma, and on to Dallas, Texas, as the Claims Manager for the North Texas area.

Mr. O’Malley joined the Union Standard Insurance Company of Texas as Vice President of Claims and General Claims Manager in 1975 when it was acquired by the W.R. Berkley Corporation. He also served as Secretary of the company. He organized and restructured the entire claims department upon acquisition of the company by the holding company, establishing consistent reserving practices, policies and procedure manuals and lawsuit management. He was later promoted to Executive Vice President with responsibility for marketing, claims and underwriting for the entire company’s standard business.

In 1981, Mr. O’Malley was elected President and CEO of Union Standard Insurance Company, Union Standard Insurance Company of Oklahoma and Attorney-in-Fact for Union Standard Lloyds, and was responsible for profit and loss for all companies. He also served as President of the Brookhollow Insurance Agency. His responsibilities as president of these companies included strategic planning, problem solving, analyses of markets, issuing underwriting guidelines, state regulatory work, budgeting, agency relations and setting claim standards, practices and procedures. He also served as a Director of Berkley Risk Retention Group Managers, Inc.

Mr. O’Malley is a member of The Society of Chartered Property and Casualty Underwriters and also the CPCU’s Consulting, Litigation and Expert Witness section. He was involved in the Dallas Chapter of CPCU education committee and was active on several committees for the Texas Insurance Advisory Association, an organization that makes recommendations to the Texas State Board of Insurance. Mr. O’Malley also participated in the National Association of Independent Insurers’ President’s Seminars, the CPCU Forum for insurance company presidents and the CPCU Forum for insurance company claims vice presidents. Mr. O’Malley is a member of the American Board of Forensic Examiners and a past member of the Nationwide Inter-Company Arbitration Committee and the Claims Managers Council. He is a licensed adjuster, local recording agent and risk manager.

For more information or a full CV, please contact John Oakley.